Five Star Service

Often times the value of a good warranty is lost without outstanding service to execute the warranty terms. At Philips, we understand the correlation between warranty and service, and that is the building block for our Five Star Service.

Philips is pleased to offer its Five Star Service Limited Warranty, which is composed of these key elements:

• Two-year Advanced Exchange warranty with same day shipment
• Prepaid freight for exchanges, both to and from customer location
• USA-based Customer Care availability 24 hours a day, 7 days a week
• USA-based engineering team
• Global resources for around-the-clock issue analysis

Philips Five Star Service is dedicated to the support of products from Philips Hospitality. Confusing automated prompts and long hold times that you may find with global manufacturers who support their entire line of products through one support number is no longer an issue. Important support features like our on-shore, 24/7 customer support is backed by U.S.-based engineering support to ensure that you receive a timely resolution to any issue.

When choosing the televisions for your next property or renovation, be certain to factor in the value and peace of mind you receive with our two-year advanced exchange warranty and local support from Philips Five Star Service.